Frequently asked questions

  1. How can I contact you?We aim to offer you the very best customer experience, and as such we are reachable across almost every platform. We understand that you will have questions, so please don’t hesitate in throwing them at us. We promise to do everything we can to provide you with the information you are looking for. Visit our “Contact us” tab in the menu bar.
  2. What are your opening hours?Our headquarters in Mitchelstown, County Cork opens from 9-6 Monday to Saturday. We welcome everyone to come and visit, have a look at our products, get a feel for our ethos and if you’re satisfied, purchase from our range of products.But of course our online store is always open and you can contact us at any time.
  3. Where is your retail store and headquarters located?We are located on the Main Street in Mitchelstown, County Cork, where our family business has served the community for over 50 years and has spanned three generations of O’Sullivans. We are extremely proud of what we have achieved to date and even more excited about what the future has in store.
  4. Do you supply to members of the public?We supply to everyone. If you are looking to make your life or the life of someone you care about that bit easier, then we are here to help. Our online store is open 24 hours a day. Please contact us if you have any queries about prices or product information, we’re here to make sure you get the right product that best fits what you are looking for.
  5. How much do you charge for delivery?We all hate delivery charges, and we’re no different! That’s why we’re offering FREE DELIVERY for all orders over €50 to anywhere in Ireland. For all other orders a delivery charge of €5.99 applies.
  6. How long will I be waiting to receive my order?Once we receive your order and payment has been confirmed we will ship your order within 3 working days, that’s a promise. Most of our competitors offer delivery times of 10-14 days, that’s unacceptable in our view.
  7. My question wasn’t answered, who can I contact?We understand that you will have questions regarding our products and services, and we invite everyone to contact us at any time. We would be delighted to assist you. You can also check out our blog, where we regularly review products and aim to keep you up to date with everything going on in the industry.